FREQUENTLY ASKED QUESTIONS
Why do we need to have a kitchen pump box ?
Kitchen pump boxes are installed when the new fit-out plumbers can’t run a standard drain back to the main building stack riser in a conventional way
How does a kitchen pump box work ?
The pump box fills up from the kitchen sink being used, once the box fills up (the pump inside the box) pumps out the waste water, via a pressure drain line in the ceiling space back to the main building stack riser.
Why is our kitchen pump box smelly ?
Grease and waste builds up at the bottom of the waste box and then accumulates, this waste rot’s inside the box until its cleaned out manually. The smell just accumulates if not maintained on a regular basis.
Our pump box has overflow and flooded the kitchen, what happened ?
Most likely the grease build-up inside the pump box has held the float down causing the mechanics to fail (or) the old pump has failed completely. Note all pumps fail eventually.
How often should we clean, our kitchen pump box unit ?
Each service requirement is different. We assess your kitchen and review your staff size. We then recommend service plan’s that range from “Monthly cleans for offices with over 40 staff, to 6 Monthly cleans for less than 10 Staff”
Do you also upgrade failed pump out units ?
Yes, we service and also supply and install new pump out units if required.
Do you charge a “Call-Out Fee” ?
No, we don’t charge call-out FEE and we also don’t charge for quotes. All charges are related to actual service or upgrades.
Do you accept credit cards ?
Yes, we accept all credit cards
What are your service hours ?
Monday to Friday (7am-4pm)
What’s the best way to engage your services ?
Firstly if you can, send photo to andrew@cbdplumbers.com.au or service@kitchenpumpboxsydney.com.au
This will help us access what kind of pump box you have (or) simply call us on 02 8916 6344 or 0451 300 095 for same day service.
This will help us access what kind of pump box you have (or) simply call us on 02 8916 6344 or 0451 300 095 for same day service.
FREE INSPECTION, ADVICE & QUOTE
For a Free Assessment please call Andrew 02 8916 6344 / 0451 300 095 or email service@kitchenpumpboxsydney.com.au